AyuNexta
Tearms and Conditions
Last updated: 2 November 2026
Welcome to AyuNexta. These Terms & Conditions govern your access to and use of the AyuNexta mobile application, website, and related services.
By registering an account, accessing, or using AyuNexta, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.
If you do not agree with these Terms, you should discontinue using the platform.
You are also responsible for reviewing our Privacy Policy, which explains how your personal information is collected, used, and protected.
AyuNexta operates as a technology platform designed to help users discover healthcare professionals, explore nearby pharmacies and medicine stores, and connect with independent healthcare professionals for online and in-clinic consultations.
Depending on the features made available, the platform may facilitate:
The availability of individual services may vary depending on location, provider participation, and platform functionality.
AyuNexta is a technology platform and does not independently provide medical diagnosis, treatment, prescriptions, or emergency medical services.
Medical consultations and professional healthcare services are provided independently by the respective healthcare professionals.
Healthcare professionals are responsible for:
Users are responsible for providing accurate and complete information when seeking healthcare consultations.
AyuNexta does not replace a physical medical examination or emergency medical care. In case of a medical emergency, contact local emergency services or visit the nearest medical facility immediately.
Users must provide accurate, complete, and current information when creating an AyuNexta account.
Users are responsible for:
You must notify AyuNexta if you suspect unauthorized access to your account.
AyuNexta may restrict, suspend, or terminate accounts involved in fraud, impersonation, misuse, or violations of these Terms, subject to applicable law.
Healthcare professionals who register on AyuNexta must provide accurate professional information and valid registration or qualification details as applicable.
Healthcare professionals are responsible for maintaining valid professional registrations, qualifications, licenses, and authorizations required to provide their services.
Where verification procedures are offered, AyuNexta may request supporting documents and perform appropriate verification checks before displaying or activating professional profiles.
Healthcare professionals must not submit false credentials, impersonate another professional, or provide services beyond their lawful professional scope.
AyuNexta reserves the right to request additional documentation, restrict profile visibility, or suspend accounts where information is inaccurate, incomplete, or suspected to be fraudulent.
AyuNexta may facilitate online and in-clinic appointment scheduling between users and independent healthcare professionals.
Users should carefully review the doctor's profile, consultation type, availability, and applicable fees before confirming an appointment.
Appointment availability, acceptance, rescheduling, and completion may depend on the selected healthcare professional.
Users are responsible for attending scheduled appointments on time and providing accurate information required for the consultation.
Healthcare professionals are responsible for providing their professional services in accordance with applicable laws and professional standards.
AyuNexta may assist with appointment-related communication and support but does not guarantee a particular medical outcome.
AyuNexta may provide listings and discovery features that help users find nearby pharmacies and medicine stores.
Pharmacies and medicine vendors are independent third parties and are responsible for their own business operations, licenses, product information, pricing, availability, and legal compliance.
Users should independently confirm medicine availability, pricing, prescription requirements, and other relevant details directly with the respective pharmacy or vendor.
AyuNexta does not itself manufacture, prescribe, dispense, or independently supply medicines merely by displaying pharmacy listings.
Where additional pharmacy enquiry or ordering features are made available, those activities will be subject to the applicable service terms and legal requirements.
AyuNexta may provide partner account functionality for eligible users, pharmacies, vendors, and other participating entities.
Partners are responsible for ensuring that information submitted during registration is accurate and that they have appropriate authorization to register or manage another person's or organization's account.
Where referral or sponsor identification numbers (UID or s_id) are used, partners must not manipulate referral relationships, create fraudulent accounts, or submit another person's information without appropriate authorization.
Partners must comply with applicable business, licensing, taxation, consumer protection, and data protection requirements.
Pharmacies and other regulated vendors must maintain the licenses and permissions required for their respective business activities.
AyuNexta may suspend or restrict partner accounts involved in fraudulent registration, unauthorized data collection, misleading representations, or other violations of these Terms.
Applicable consultation fees and platform service charges will be displayed before users confirm a paid transaction.
Where supported, payments may be processed through authorized third-party payment gateways or service providers.
Users agree to provide accurate payment information and follow the applicable payment provider's terms and conditions.
AyuNexta may charge a platform service fee for supported services, where applicable. Any applicable charge will be communicated before payment confirmation.
Payment confirmation, settlement, and refund processing may depend on the relevant payment service provider and transaction status.
Appointment cancellation, rescheduling, and refund requests are subject to the applicable cancellation and refund policies communicated to users before booking or payment.
Refund eligibility may depend on the service booked, the timing of the cancellation, the healthcare professional's applicable policy, and the status of the transaction.
Approved refunds will generally be processed through the original payment method or another permitted method, subject to payment provider processing timelines.
Users may contact AyuNexta support for assistance with payment disputes, cancellations, or refund-related concerns.
Users and partners are responsible for ensuring that the information, documents, photographs, medical details, and other content they submit through AyuNexta are accurate and lawful to share.
You must not upload or distribute content that:
AyuNexta may remove content or restrict accounts where necessary to protect users, comply with applicable law, or maintain platform integrity.
AyuNexta may request access to device features such as the camera or location when required for specific app functionalities.
Camera access may be used for QR code scanning and supported user identification features.
Location access may be used to help users discover nearby doctors, pharmacies, and medicine stores.
Users may manage or withdraw these permissions through their device settings. Some features may not function correctly when the relevant permission is disabled.
The collection and processing of information through these permissions are explained in our Privacy Policy.
Your use of AyuNexta is also governed by our Privacy Policy.
We may process personal, account, transaction, and health-related information as necessary to provide requested services, maintain platform security, and comply with applicable legal obligations.
By using features that require personal information, you acknowledge the applicable privacy notices and consent requirements presented to you.
Users must not access, collect, disclose, or misuse another person's personal or health-related information without appropriate authorization.
Users and partners must not:
AyuNexta may integrate or link to third-party services, including payment gateways, communication services, healthcare professionals, pharmacies, and external websites.
Such third parties may operate independently and may have their own terms, privacy policies, and service conditions.
Users should review the applicable third-party terms before using those services.
Unless otherwise stated, the AyuNexta name, logo, branding, application design, software, and platform content are owned by or licensed to the AyuNexta platform operator.
Users may not copy, reproduce, distribute, modify, or commercially exploit protected platform materials without prior written authorization, except where permitted by applicable law.
AyuNexta aims to maintain reliable platform availability but does not guarantee uninterrupted or error-free operation.
Some features may be temporarily unavailable because of maintenance, technical issues, third-party service interruptions, or circumstances beyond our reasonable control.
We may modify, suspend, or discontinue features when necessary, subject to applicable law and any obligations owed to users.
To the extent permitted by applicable law, AyuNexta is not responsible for independent medical decisions, professional advice, diagnoses, prescriptions, or treatment provided by third-party healthcare professionals.
AyuNexta is not responsible for the independent business operations, medicine availability, product quality, or services of third-party pharmacies and vendors.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law, including liability arising from fraud, willful misconduct, or other non-excludable legal obligations.
Users should contact the relevant healthcare professional or service provider for concerns relating to their independent professional services.
AyuNexta may restrict, suspend, or terminate access to an account where there is reasonable evidence of fraudulent activity, misuse, security threats, unlawful conduct, or material violations of these Terms.
Where appropriate and legally permitted, users may be notified of the reason for the restriction and provided an opportunity to contact support.
Users may request account deletion in accordance with the process described in our Privacy Policy.
Termination does not remove obligations relating to outstanding payments, legal compliance, or records that must lawfully be retained.
We may update these Terms & Conditions from time to time to reflect changes in platform functionality, business operations, or applicable laws.
Updated terms will be published through the AyuNexta application or website with a revised Last Updated date.
Where legally required, we will provide appropriate notice or obtain additional consent before implementing material changes.
These Terms & Conditions shall be governed by the applicable laws of India.
Subject to applicable consumer protection laws and mandatory legal requirements, disputes arising from these Terms shall be subject to the jurisdiction of the competent courts in Kalna, West Bengal, India.
For questions, complaints, or assistance relating to these Terms & Conditions, please contact:
Application: AyuNexta
Operating Entity / Developer: SURAJIT PAL (MD/CEO)
Email: ayunexta@gmail.com
Postal Address: Kalna, Bardwan, WestBengal, 713409
Modern Healthcare & Medical Consultation Platform
