AyuNexta
Privacy Policy & Data selfy
Last updated: 2 November 2026
Welcome to AyuNexta. We respect your privacy and are committed to protecting your personal information.
AyuNexta is a technology platform that helps users discover healthcare professionals, explore nearby pharmacies and medicine stores, and connect with independent healthcare professionals for online and in-clinic consultations.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access or use the AyuNexta mobile application, website, and related services.
By using AyuNexta, you acknowledge that you have read this Privacy Policy. Where consent is required, we will request your consent before processing your personal information.
Depending on the features you use and the information you voluntarily provide, we may collect the following categories of information:
When you use consultation-related features or voluntarily submit health information, we may collect:
Health-related information is used only for the purposes explained in this Privacy Policy and to provide the features you request.
We may use your approximate or precise location, depending on the permissions you grant, to help you discover nearby doctors, pharmacies, and medicine stores.
You can manage or withdraw location permission through your device settings. You may also be able to search using a location entered manually.
AyuNexta may request camera access when you use its QR code scanning feature. The camera is used to scan QR codes for user UID identification, member identification, and supported account verification activities.
The camera is not intended for continuous background monitoring. Camera access is used when you actively use the scanning feature.
QR code information may be processed to identify the relevant user or account. Any information transmitted to our servers for verification will be handled according to this Privacy Policy.
When you make payments through supported platform features, we may collect or receive:
Payment card details, banking credentials, and other sensitive payment information are handled by the applicable payment service provider where its payment gateway is used. We do not intentionally collect or store payment credentials that are processed directly by the payment provider.
We may collect limited technical information necessary to operate and secure the platform, including device type, operating system, app version, IP address, browser information, diagnostic logs, and information about app usage.
We use personal information for legitimate platform-related purposes, including:
We do not use health-related information for unrelated purposes without an appropriate legal basis and, where required, your consent.
Camera permission is requested only when you use the QR code scanning functionality.
The camera is used to read QR codes for supported user identification and verification purposes.
We do not sell users' personal or health-related information. We may share limited information with the following parties when necessary to provide requested services or comply with applicable law.
When you book or request a consultation, relevant information such as your name, contact details, appointment information, and health information voluntarily provided for the consultation may be shared with the selected healthcare professional.
When you request to connect with a pharmacy or medicine vendor, limited contact or enquiry information may be shared with that vendor to facilitate your request.
Pharmacy vendors do not receive unrestricted access to your consultation records or medical information merely because they are listed on AyuNexta.
Relevant payment and transaction information may be shared with payment gateways and financial service providers to process payments, refunds, and related transactions.
We may use trusted third-party service providers for hosting, infrastructure, communication, authentication, technical support, and platform maintenance. Such providers may process information on our behalf and are expected to handle it in accordance with applicable contractual and legal requirements.
We may disclose information when required by applicable law, a valid legal process, a court order, or a lawful request from an authorized government or regulatory authority.
We may share information with another person or service provider when you explicitly request or authorize such sharing.
AyuNexta operates as a technology platform for discovering healthcare professionals and facilitating consultation appointments.
Medical consultations, professional advice, diagnosis, and prescriptions are provided by independent healthcare professionals, not by AyuNexta itself.
Healthcare professionals are responsible for their professional services, advice, and decisions. Users should independently evaluate healthcare professionals and seek appropriate medical assistance.
AyuNexta does not independently provide medical diagnosis or treatment and is not a medical device.
In case of a medical emergency, contact your local emergency services or visit the nearest medical facility immediately.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
Depending on the applicable system and service, security measures may include:
No electronic storage or transmission system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.
We retain personal information only for as long as reasonably necessary to provide the requested services, maintain user accounts, fulfill the purposes described in this policy, resolve disputes, maintain security, and comply with applicable legal obligations.
When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable legal requirements and legitimate retention obligations.
Certain transaction, payment, security, or healthcare-related records may need to be retained for legally required periods even after an account deletion request. Where retention is necessary, access will be restricted and the information will not be retained longer than required.
You may request deletion of your AyuNexta account and associated personal information through the account deletion option available in the application or through our external account deletion webpage.
You may also contact us at ayunexta@gmail.com for account deletion assistance.
After receiving a valid deletion request, we will take reasonable steps to verify the request and delete the account and associated personal information, subject to applicable legal retention requirements.
Where certain records must be retained for legal, regulatory, fraud-prevention, or security purposes, those records will be retained only for the required period and handled appropriately.
Deleting the AyuNexta account does not automatically delete records independently maintained by healthcare professionals or other third-party service providers under their own legal obligations. You may need to contact those providers separately for information they independently maintain.
Subject to applicable laws, you may have the right to:
To exercise these rights, contact us using the details provided in the Contact and Grievance section.
AyuNexta may maintain user UID information and referral or sponsor relationships for applicable partner and account-management features.
Where a user joins through a referral or partner registration process, limited account identification and referral information may be associated with the relevant partner account.
Users and partners must ensure that they have the necessary authority and consent before submitting another person's personal information for registration. We may restrict or remove fraudulent, unauthorized, or duplicate registrations.
AyuNexta may use or link to third-party services, including payment gateways, communication providers, healthcare professional services, and external websites.
These third parties may have their own privacy policies and data-handling practices. We encourage users to review the applicable privacy policies before providing information directly to third-party services.
We are not responsible for the independent privacy practices of external websites or services that we do not operate or control.
AyuNexta is not designed to encourage children to create independent accounts without appropriate parental or guardian involvement.
Where a minor's information is required for a healthcare-related purpose, it must be provided by a parent or lawful guardian, with appropriate authorization and consent as required by applicable law.
If we become aware that personal information has been collected from a child in violation of applicable legal requirements, we will take appropriate steps to address the matter.
We may update this Privacy Policy from time to time to reflect changes in our services, data-handling practices, technology, or applicable laws.
When we make material changes, we will update the Last Updated date and provide additional notice through the application, website, or other appropriate communication channels where required.
We encourage users to review this Privacy Policy periodically.
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us:
Application: AyuNexta
Operating Entity / Developer: SURAJIT PAL (MD/CEO)
Privacy and Grievance Contact: AyuNexta Privacy Support
Email: ayunexta@gmail.com
Postal Address: Kalna, Bardwan, WestBengal, 713409
We will review privacy-related requests and complaints and respond within the time required by applicable law.
This Privacy Policy is intended to operate in accordance with applicable data protection and privacy laws of India, including the Digital Personal Data Protection Act, 2023, and the rules and provisions applicable to the processing of personal data.
Where applicable, other mandatory privacy and data protection requirements may also apply depending on the user's location and the services provided.
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